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Shipping Policy
Shipping Policy
At Zesent, we recognize that prompt and reliable delivery is a cornerstone of an excellent shopping experience. Our goal is to get your carefully selected items to you as quickly and safely as possible, while keeping you informed every step of the way.
Order Processing Time
Once your payment is confirmed securely through PayPal, our dedicated fulfillment team begins processing your order immediately. Typically, order preparation—including quality inspection, packaging, and labeling—takes between 1 to 3 business days. During peak periods such as holidays or promotional events, processing times may be slightly longer. We appreciate your understanding and patience during these times.
Shipping Methods and Carriers
We use a selection of reputable and reliable shipping carriers tailored to your destination. Our shipping partners are chosen for their professionalism, tracking capabilities, and ability to handle packages safely. After your order has been dispatched, you will receive a shipping confirmation email containing tracking details when available, so you can monitor your shipment’s progress in real-time.
Estimated Delivery Time
Generally, delivery takes about 14 days after your package has left our warehouse. However, please note that actual delivery times can vary depending on your location, customs clearance processes, and any unforeseen delays caused by weather, holidays, or carrier logistics. While we strive to meet this timeline, we recommend allowing for some flexibility.
Shipping Costs
Shipping fees are calculated based on the destination, package weight, and dimensions, and are transparently displayed during the checkout process before you finalize your order. We are committed to providing competitive shipping rates that balance affordability with the safety and speed of delivery.
International Shipping
Zesent proudly offers worldwide shipping. Please be aware that international shipments may be subject to customs duties, taxes, or additional fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are beyond Zesent’s control. We encourage you to check your local customs policies to understand any potential fees before placing your order.
Lost, Damaged, or Delayed Shipments
If you suspect your package has been lost, delayed, or arrived damaged, please reach out to us promptly. Providing your order number and relevant details will help us investigate the issue quickly. We will liaise with our shipping partners and do our utmost to find a satisfactory resolution—whether that means arranging for a replacement, refund, or other assistance.
Shipping Restrictions
Certain remote or restricted locations may experience longer delivery times or may not be serviceable by our shipping carriers. If we discover that your address is in such an area, we will notify you as soon as possible and discuss alternative solutions.
Customer Support Availability
We value open communication and are here to assist you with any shipping-related inquiries or concerns. Our customer service team is available Monday to Friday, 10:00 AM – 6:00 PM (GMT+8) to provide updates, guidance, and support.